Frequently Asked Questions

What’s included in a branded oral care pack?

Each adult pouch is thoughtfully designed to combine premium quality with everyday practicality. Crafted from durable, reusable washed kraft paper, this stylish pouch is laser-engraved with your practice logo and filled with essentials your patients will actually use — and remember you for.

Inside each pack:
A sleek toothbrush with your full-colour logo
A compact floss card with mirror and QR code — perfect for pockets and handbags
A nourishing lip balm, branded and used daily
A simple, powerful way to say thank you, build loyalty, and keep your practice top-of-mind.

Put your brand in their hand — and their bathroom, bag, and daily routine..

Can I customise my packs?

Absolutely! Each branded oral care pack is designed to reflect your unique practice. You can choose between adult or kids’ packs and select from available product colour options (where offered).

You also have the flexibility to swap out products — if you'd like to replace an item with another of equal or different value, we’ll adjust the price accordingly and confirm before proceeding.

If you would like a quote to include more items, please feel free to contact us via our Contact Us page stating your requirements and we will provide you with a quote.

Is there a minimum order quantity (MOQ)?

Yes, each of our products will display the MOQ when you place an order with us.  This ensures we can maintain the quality and cost-effectiveness of your custom-branded products.  

We have been able to keep the MOQ low which is a benefit of buying through DentalBrandConnect it enables you to only purchase as you need to, saving you valuable storage space at the practice.

What can the QR codes link to, and what if we do not have a QR code?

Your QR code can link to anything that supports your patient experience, most commonly your practice website or online booking system.  If you don't already have a QR code, no problem, we can create one for you at no extra cost. Just let us know where you would like it to direct your patients when you place your order.

Do I get to select my own colours?

Some of our products offer a selection of colour options, which will be clearly displayed on the product page.
If no alternative colours are listed, it means that item is currently only available in the colour shown.

If you have a specific colour request, please feel free to contact us via our Contact Us page.
Where possible, we will do our best to source an alternative colour for you. Please note that sourcing a custom colour may incur an additional cost and we will advise you accordingly.

We are committed to helping you create branded packs that reflect your practice's style and identity.

How do I add my practice logo?

Adding your practice logo is easy!
Once you place your order, you will be prompted to upload a high-resolution logo file (preferably in JPEG or AI vecter format).

Our design team will then create a digital proof of your products featuring your logo for your review and approval before we proceed to production.

If you need any assistance with preparing your logo file, please feel free to contact us via our Contact Us page, we’re here to help!

Are there any hidden costs?

No — all artwork, delivery and shipping are included in the cost of your order.
There are no hidden fees or additional charges at checkout.

Your custom-branded products will be shipped directly to your practice, ready for you to hand out to your patients.

At DentalBrandConnect, we believe in making the process simple, transparent, and hassle-free.

Can I place a recurring order?

Absolutely, we offer a 10% discount on all recurring orders to reward your ongoing loyalty.
To set this up, simply complete a short recurring order contract with us.

We’ll notify you 40 days before each scheduled order to confirm you still wish to proceed and to give you the option to update or change the contents of your packs if needed.

There’s no lock-in contract — you can cancel or adjust your recurring order at any time with no penalty.
Our goal is to make reordering effortless, flexible and rewarding for your practice.

Do you offer on-going discounts?

We offer 10% discount off your first order with us and if you wish to continue ordering from us on a recurring order, we will happily apply this 10% discount to all future orders.

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“Put your brand in their hand.”

Helping Dentists put their brand where it belongs: in their patients hands every day

©2025. DentalBrandConnect

Disclaimer:
Images shown are for illustrative purposes only. Actual product colours, finishes, and branding placement may vary slightly due to printing and production variations. We strive to ensure all custom items closely match the approved design proofs.